Shipping Guide

✅ Free Shipping + Duty-Free Delivery

We offer free shipping with no import taxes or duties to the following regions:

  • United States

  • Japan

  • European Union countries

  • Australia

  • United Kingdom

  • Taiwan

  • Malaysia

  • Thailand

Note for Mexico buyers:
An import sanitary permit is required by Mexican customs for sex dolls. Without it, the shipment will be rejected.

✅ Free Shipping (Duties & Taxes Not Included)

Buyers from the following countries will receive free shipping, but are responsible for any customs duties and import taxes:

  • Norway

  • Switzerland

❌ Shipping Not Available

Due to local laws, we do not ship to the following countries or regions:

  • Afghanistan

  • Bangladesh

  • Egypt

  • India

  • Indonesia

  • Iran

  • Iraq

  • Kazakhstan

  • Maldives

  • North Korea

  • Pakistan

  • Saudi Arabia

How Long Will It Take to Receive My Doll?

Once your custom order is received, we will immediately confirm it and begin production with our factory. After production is complete, we will send you real photos of your doll for confirmation. Following strict quality control checks, your doll will be shipped with full tracking support.

We use trusted international carriers such as FedEx, DHL, and UPS.
Estimated delivery time: 15–40 days from the date of your order.
We appreciate your patience and understanding — each doll is carefully handcrafted to meet our high quality standards.

Note: Delivery time may vary depending on international customs clearance procedures in your country.

Is My Privacy Protected?

Absolutely. We take privacy seriously and ensure discreet packaging and full confidentiality throughout the process:

🔒 Discreet Packaging

  • Plain, unbranded brown cardboard box

  • No company name or product information on inner/outer packaging

  • No product descriptions or labels on the box

🔒 Confidential Shipping

  • Sealed tamper-proof packaging

  • Couriers cannot identify the contents

  • Complete discretion throughout the delivery process

Possible Shipping Delays

While we strive for timely delivery, the following factors may impact international shipping:

  • Weather & Geography: Severe weather (typhoons, storms, earthquakes) may disrupt transport routes.

  • Customs Inspection: Random customs checks may cause delays and result in added fees.

  • Public Holidays: Local holidays may slow down shipping and handling operations.

  • International Policy Changes: Political changes or new trade regulations can affect delivery time or product availability.

  • Unexpected Events: Transportation strikes, accidents, or carrier operational issues may cause unforeseen delays.

🏢 Pickup Notice

If you choose to pick up your package from a FedEx or UPS location,
please submit the pickup address to us before your order is shipped.
We also recommend calling the pickup location in advance to confirm they accept packages,
to avoid failed deliveries or package refusal due to an invalid address.

📝 Address Change Policy

To ensure timely delivery, please double-check your shipping information before the order is shipped.
If your package is already in transit and you need to change the delivery address,
please contact us immediately at support@tinglise.com or through our official customer service channels.
We will coordinate with the carrier for emergency handling.

⏰ Delivery Time Adjustment

If you are unavailable during the estimated delivery window,
we recommend contacting the courier directly to reschedule a convenient delivery time.