Shipping Coverage & Estimated Delivery Times
The Tinglise factory provides free shipping and covers import duties and taxes for the destinations below.
United States, Japan, European Union countries, Australia, the United Kingdom, and Asian countries, including Malaysia and Thailand.
Custom Doll Orders
Estimated delivery: 7–10 days
Approximately 1–2 weeks. Custom doll orders are usually shipped directly from the Tinglise factory.
US & EU In-Stock Items
Estimated delivery: 3–7 business days
Available for items stocked in our US or EU warehouses.
Delivery estimates may be affected by customs clearance, weather, peak seasons, and carrier operations.
Mexican customs requires an import sanitary permit for adult doll products. Without a valid permit, the shipment may be rejected. Please confirm your import eligibility before ordering.
Enter the store's complete address at checkout, or contact us before your package is shipped.
Order Processing & Production
Delivery time includes order preparation or production, followed by carrier transit. In-stock US and EU items are typically delivered within 3–7 business days. Custom doll orders are shipped from the Tinglise factory and are estimated to arrive in 7–10 days.
Reliable Delivery & Order Tracking
We select the most suitable carrier based on destination, warehouse availability, and logistics service.
Once your order ships, you will receive a shipping confirmation email with tracking information. Carrier tracking may take a short time to become active.
Shipping Fees, Customs & Taxes
Where shipping fees apply, they are clearly displayed at checkout before payment. Unless otherwise stated at checkout or in your order confirmation, import charges imposed by the destination country are the recipient's responsibility.
Discreet Packaging Promise
Your privacy is always our priority.
- Plain, unbranded outer cartons
- No product photos or sensitive information on the exterior
- Shipping labels include only essential delivery and customs details
- Protective internal packaging to reduce transit risk
Delivery Protection & Package Inspection
Please inspect the outer carton upon delivery. If you notice damage, crushing, tampering, or any irregularity, take clear photos or video before opening the package and contact us as soon as possible.
- Keep all original packaging and shipping materials.
- Provide your order number and clear photo or video evidence.
- If tracking shows Delivered but you have not received the parcel, contact the carrier first and then notify us.
- Please do not refuse or return a package without contacting Tinglise first.
Need Shipping Assistance?
Email support@tinglise.com with your order number. We will be happy to help.
Contact Tinglise Support